Before you decide to return a product of CHAKRADHARI , please take a moment to understand how our products are made or manufactured. All our products are 100% natural and based on the vedic science and some products are handcrafted by traditional rural artisans who have been making the products by their hand using the method that their ancestors taught them. Our products are not mass produced.
This results in each product being unique and slightly different from each other. Let us not think of slight roughness, mild shape variations, imperfections or lack of aesthetic finish as a defect. This is the beauty of handmade products and natural products also confirms the authenticity that they are not machine-made. CHAKRADHARI stands behind the quality of our products.
We request you to check the product details thoroughly before buying any product.
Returns are applicable only in the unlikely event that your CHAKRADHARI products arrived damaged.
You must email us to firstname.lastname@example.org about any damaged items within 3 days of receiving your order and also send us a picture or video of the damaged item. Your email should contain the following:
(a) Picture of the product in case of damage
(b) mention your order number in the subject line
(c) mention in the email if you wish a refund or exchange or credit coupon for the product (we will approve it on the basis of the damaging and availability of the product)
(d) mention reason for return (eg: handle cracked etc)
We will get back to you within 3-4 working days of receiving the complaint. Authorization for return for the product will be provided after the query has been found valid by our quality team. The sole decision of considering the validity of the query after hearing it from the customer lies with the quality team.
In case you do not raise a returns claim through whatsaap or through email within the prescribed time you shall not be eligible for a return.
We aim to process refund or exchange for products in about 10-12 working days. If you have any questions about the above, feel free to reach out to CHAKRADHARI at email@example.com
We will initiate the refund /exchange after we receive the item and it has gone through the necessary quality checks.
Upon authorization of return of damaged product, CHAKRADHARI will provide a full refund for the damaged product or you could exchange the damaged product for a fresh product or you can opt for credit coupon for future purchases.
Returns of undamaged products are usually not entertained. As a rare exception, in case you still wish to return an undamaged product, please follow the following procedure for the return
A WRITTEN note should be sent along with the goods or email us to firstname.lastname@example.org
Once your return request is approved you need to aptly package and ship the product into the mentioned address in their original condition.
In case you prefer to courier by yourself, please ensure that the product is sent within 7 days on receiving approval for return request. Any product shipped after that period will not be eligible for refund.
Both onward & return shipping charges will not be refunded. Please note that CHAKRADHARI subsidises onward shipping cost for its customers and takes a portion of the cost. Hence, during a return, the shipping cost may not match what CHAKRADHARI had charged the customer while sending the products initially.
Please ensure that the returned product is unused, undamaged and is in a saleable condition. We request you to maintain the original packaging of the items to be returned, including the CHAKRADHARI tags. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
You can opt for a refund or a credit coupon for future purchases. This needs to be mentioned in your email.
All returns are subject to the discretion of CHAKRADHARI team based on our policies. Ensuring we have more and more people taking forward our traditional wisdom is our core intention & purpose.